Frequently Asked Questions

You can choose your preferred delivery date when you checkout. We use a 'Next Day Delivery' courier service for all orders and our insulated packaging ensures that your meat is kept protected and chilled for 48 hours from dispatch. 

If you are ordering meat for a special event, we would recommend leaving a day’s grace in case of delivery delay.

No your parcel does not need to be signed for.We can deliver to a work place - remember to add a different delivery address at the checkout.You can specify where you would like your order left if you know you won't be in by completing the special instructions box in the cart.

Each order will be assigned its own consignment number which can be tracked with our courier. This information will be provided when we notify you that your order has been dispatched.

If your delivery is delayed, please be reassured that our well-insulated packaging will keep your meat in fridge-like condition for 48 hours after dispatch from Salter & King. 

If you have further concerns, please do contact us - we are always available in shop hours to take your call or respond to your email. We are happy to offer a refund or replacement if your meat has been genuinely compromised by a delay of over 48 hours.

Of course - please leave details of when you would like to collect in the special instructions box in your cart and we will have it ready for you.

We take great pride in the quality of our products and we want you to buy in complete confidence. If, once your order arrives, you have any concerns about the condition of your meat, please do contact us straight away. We will review your concern carefully and offer support and advice. If the quality of your meat has been genuinely compromised by a delay of over 48 hours, we are happy to offer a replacement or a refund.

Your meat will arrive fresh. If something is frozen we will let you know in advance.  If you order poultry and do not intend to cook within 48 hours of receipt, we recommend freezing these products and then allowing adequate time to defrost (preferably in the fridge) before cooking.

No, but if you're unsure of how to cook any of our products give us a call and we will be pleased to help.

We deliver in insulated boxes which provide fridge like conditions (less than 7°C) for 48 hours.

Yes - you can select your preferred delivery date using the calendar in the basket area of the website.