Frequently Asked Questions
We hope the following questions cover the most common queries from our customers, however if you still have a question, please send us an email or give us a call on 01728 452758 and we will be pleased to help.
How long will it take for my order to arrive?
We offer a ‘next day delivery before 4pm’ service, Tuesday to Friday.
Does my delivery need to be signed for?
No your parcel does not need to be signed for.
We can deliver to a work place - remember to add a different delivery address at the checkout.
You can specify where you would like your order left if you know you won't be in by completing the special instructions box in the cart.
We can deliver to a work place - remember to add a different delivery address at the checkout.
You can specify where you would like your order left if you know you won't be in by completing the special instructions box in the cart.
Can I track my parcel?
Each order will be assigned its own consignment number which we can track with our courier.
What happens if my delivery is delayed?
Please contact us if you are concerned that your delivery has not arrived. We will contact the relevant depot for your area to track your box.
Can I collect my order from your shop?
Of course - please leave details of when you would like to collect in the special instructions box in your cart and we will have it ready for you.
Will my meat be delivered frozen or chilled?
Your meat will arrive fresh. If something is frozen we will let you know in advance. If you order poultry and do not intend to cook within 48 hours of receipt, we recommend freezing these products and then allowing adequate time to defrost (preferably in the fridge) before cooking.
How do you ensure that the meat stays fresh during the delivery period?
We deliver in insulated boxes which provide fridge like conditions (less than 7°C) for 48 hours.
Do your products come with cooking guidance?
No, but if you're unsure of how to cook any of our products give us a call and we will be pleased to help.
What do I do if I am not happy with the products I receive?
We take great pride in the quality of our products and we want you to buy in complete confidence. Therefore we provide a guarantee to offer a refund, credit or replacement if you are not completely satisfied with the meat you receive.
Can I order my meat for Christmas delivery?
Yes - you can select your preferred delivery date using the calendar in the basket area of the website.